Personalized products sold by Personalizedbysanta.com qualify for free exchange or replacement within 30 days from the date your order ships. The product must be in its original condition. Simply email us with a short description of your return request and we will reply with instructions on how to complete the return. Non-personalized products sold by Personalizedbysanta.com qualify for exchange, replacement, or refund within 30 days from the date your original order ships. Again, simply email us with a short description and you will receive a reply with complete return instructions. Refunded amounts are original purchase charges only and do not include shipping charges.